Privacy Policy

Last updated: August 11, 2026

1. Information We Collect

We collect information you provide directly when you create an account, use our services, or communicate with us. This may include:

• Account information (name, email, phone number, company name)
• Business data you enter into the platform (customer information, job details, schedules, invoices)
• Payment information processed through our payment provider (Stripe)
• Device and usage data (IP address, browser type, pages visited)
• Location data when you enable GPS tracking features

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send receipts
• Send service-related notifications (SMS, email)
• Track technician locations for job management purposes
• Communicate with you about updates, features, and support
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe) to process transactions
• SMS providers (Twilio) to deliver notifications to your customers
• Hosting providers (Render) to operate our infrastructure
• Service team members you invite to your company account (technicians, office staff)

4. Data Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data as long as your account is active. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal reasons (such as transaction records for tax purposes).

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at support@crewsynchq.com.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@crewsynchq.com.